Once the delivery driver has arrived and your shipment has been unloaded from the back of the truck you will need to follow the 4 steps below to inspect it thoroughly before signing the delivery receipt free and clear. It is your right as the consignee to have as much time as needed to inspect the shipment. If the delivery driver is insistent you sign prior to a satisfactory inspection because he/she has to leave, tell them to leave and come back later, but do not sign the delivery receipt.

Step 1: Count the pieces of your shipment and make sure they match the bill of lading. If you are missing a piece, make note of it on the delivery receipt.

Step 2: Fully inspect the packaging and make note of any damage to the boxes, wrapping, skid, etc. on the delivery receipt
If damage is significant, refuse the shipment and call Big John Corporation. DO NOT SIGN THE DELIVERY RECEIPT

Step 3: Un-package each piece the shipment and inspect thoroughly for concealed damage. Make note of scratches, tears in laser paper, dents, creases, etc. on the delivery receipt.
If damage is significant, refuse the shipment and call Big John Corporation. DO NOT SIGN THE DELIVERY RECEIPT.

Step 4: If product passes thorough inspection, sign the delivery receipt free and clear.

We at Big John Corporation take great care to ensure your shipment arrives in acceptable condition. When your shipment arrives, it is vital you follow the above steps prior to signing the delivery receipt. No claims for missing or damaged merchandise can be filed unless it is recorded on the delivery receipt. If you have any questions or encounter any problems during the delivery process, please call our Customer Service Team at 800-326-9575.